Cancel Items and Orders

You can cancel items or orders by visiting the Your Orders section in Your Account.

To cancel orders that aren’t dispatched yet:

1. Go to Your Orders
2. Select the item you want to cancel and click Cancel items
3. Provide reasons for cancellation (optional)
4. Click on Cancel Checked Items

To cancel an order that has already been dispatched:

1. Go to Your Orders
2. Select the Request cancellation option and proceed further
3. The item(s) will be returned to us for a refund (if the payment is already made)

Note: In case you’re still contacted for delivery, please refuse to accept it.

Note: In case your order is combined with other active orders from your account and is shipped together as a single shipment under one common tracking number, then cancelling one partial order/item would result in the cancellation of all the other orders/items combined in the shipment. You can either accept the entire shipment or refuse it completely. If you refuse to accept the shipment, you will receive a complete refund once the shipment is returned to RESPL Store, if the payment was already made.

To cancel the order that is shipped directly by the Seller:

1. Go to Your Orders
2. Select the Request Cancellation option and proceed further.
3. The item(s) will be returned to us for a refund (if the payment is already made).

Note: In case you’re still contacted for delivery, please refuse to accept it.

Note: Your order will be cancelled by the seller and a refund will be processed to your original payment method, if the payment was already made.

Cancel a Request for Guaranteed Refund

If you no longer need a refund, you can cancel your request before we make a decision.

To cancel your request:

1. Go to Your Orders.
2. Locate the order.
3. Select Problem with the order.
4. Select Cancel request.
5. Enter your comments in the text box.
6. Select Submit.

Or write to us on support@theroyalemblem.com

Note:

Sellers need to contact buyers and encourage them to contact us to revoke or cancel a pending request once they have resolved an issue.

If your refund request is denied, you can submit an appeal within 30 calendar days of the decision. Mail to support@theroyalemblem.com

If your order is already delivered, you may consider returning it. For more information, please check our Returns FAQs.

If you have received a damaged, defective or wrong product, check these FAQs for further guidance.

Note: International customers cannot cancel an export order once it is shipped. However, they may refuse delivery of the product at the time of delivery and reach out to our Customer Service team to get a refund.